Before you message us

Most questions are answered in seconds if you have these ready — it saves you a reply and lets us fix things on the spot.

• Your order number (it starts with FLASH) — we can pull up the whole order from it.
• The account details you entered, such as Player ID and Server, so we can compare them with the order.
• A screenshot of anything that looks wrong — it is usually quicker than describing it.

Your orders, delivered codes and payment history are always in My Account → My Orders.

Good to know

• Everything we sell is digital — top-ups, gift cards and keys are delivered to your account or shown in your order, never shipped.
• Check your Game ID, User ID and Server ID before ordering. A top-up sent to the wrong account cannot be reversed.
• Most orders arrive within minutes. A few need a manual check and take a little longer.
• If a provider rejects an order, the money goes straight back to your FlashTopup wallet — automatically, no need to ask.
• Delivered digital items cannot be refunded once the code has been revealed.
• We will never ask for your game or email password, and never ask you to pay outside the website. Anyone who does is not us.