Refund Policy
Last updated 29 September 2026
Everything we sell is digital and most of it is delivered within minutes, so whether a refund is possible depends on whether the item has already been delivered or redeemed. This page sets out the rules we apply.
Top-ups and in-game credit
A top-up that has reached the game account you entered cannot be reversed, so it cannot be refunded. Double-check your Game ID, User ID and Server ID before you order — credit sent to the wrong account because of a mistyped ID is not refundable.
If a top-up fails on our side — the order errors out, or it stays undelivered beyond the stated time — the full amount is returned to your wallet automatically. If it is not, contact support with your order number and we will put it right.
Gift cards, vouchers and game keys
A code that has not been revealed can be refunded within 14 days of purchase. Once a code has been revealed it cannot be refunded, because it may already have been redeemed.
If a code we sold you does not work, tell us within 48 hours of delivery and we will replace it or refund it after verifying it with the supplier.
Wallet deposits
Wallet balance is meant to be spent on orders. A deposit that has not been spent can be returned to the original payment method on request; anything already spent follows the rules above for what it was spent on.
How to ask for a refund
Send your order number and the reason to our team via the support page. Eligible refunds are processed to your wallet immediately, or to the original payment method within 3–7 business days depending on the provider.