Privacy Policy

1. Introduction

Welcome to Flash Topup ("Flash Topup", "we", "our", or "us"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, mobile applications, and services related to gaming top-ups, digital gift cards, digital game keys, and other digital products.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We may collect personal information, including:

• Full name, email address, phone number, and billing address
• Payment-related information
• Government-issued identification for verification purposes
• Date of birth where required

We may also collect transaction and technical information, including:

• Order history, product purchases, and payment method details
• Device information, IP address, and browser information

Where necessary for product delivery, we may collect gaming account information:

• Game User ID, Server ID, username, and platform account information

3. How We Use Your Information

We use your information to:

• Process orders and payments
• Deliver purchased products
• Verify account ownership
• Prevent fraud and unauthorized transactions
• Comply with legal and regulatory obligations
• Provide customer support
• Improve website performance and user experience
• Send service notifications and order updates

4. KYC and Fraud Prevention

To protect customers and comply with payment regulations, Flash Topup may request identity verification documents for selected transactions. Verification may include government-issued ID, selfie verification, payment ownership verification, and address verification.

Failure to complete verification may result in order cancellation or account restrictions.

5. Information Sharing

We do not sell personal information. Information may be shared with:

• Payment processors
• Fraud prevention providers
• Identity verification providers
• Game publishers and authorized distributors
• Legal authorities when required by law

6. Data Security

We implement industry-standard security measures including SSL encryption, secure payment processing, access controls, fraud monitoring systems, and regular security reviews. However, no internet transmission can be guaranteed to be 100% secure.

7. Data Retention

We retain information for as long as necessary to provide services, meet legal obligations, resolve disputes, and prevent fraud. Certain records may be retained longer when required by law.

8. Cookies

We use cookies to remember user preferences, improve website functionality, analyze website traffic, and enhance security. Users may disable cookies through browser settings.

9. International Users

Your information may be transferred and processed in countries outside your residence. By using our services, you consent to such transfers.

10. Your Rights

Depending on applicable law, users may have rights to:

• Access personal data
• Correct inaccurate information
• Request deletion
• Restrict processing
• Object to processing
• Request data portability

Requests may be submitted through customer support.

11. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Changes become effective upon publication on our website.

13. Contact Information

Flash Topup LLC
30 N Gould St Ste N, Sheridan, WY 82801, United States
Email: [email protected]
Website: flashtopup.com