Effective Date: 8/23/2024
Last Updated: 2/24/2025
Flash Topup LLC (“Flash Topup,” “we,” “our,” “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website (flashtopup.com), mobile apps, and related services (collectively, the “Service”).
By using our Service, you consent to the collection and use of your information as described in this policy.
We collect information to provide and improve our services:
➤ Account Information: Name, phone, email address, password, billing information, and contact details.
➤ Payment Information: Credit/debit card data or other payment method details (processed securely via Stripe and other payment processors).
➤ KYC / Identity Verification Information: Government-issued ID, selfie, or other verification data required to deliver digital products.
➤ Usage Information: IP address, device type, browser, operating system, pages visited, and interaction with our Service.
➤ Transaction Information: Purchases made, digital products bought, wallet activity, and purchase history.
➤ Support Information: Communication with customer support or inquiries submitted via forms or live chat.
We use your information to:
➤ Provide, operate, and improve our Service.
➤ Process payments securely and prevent fraud.
➤ Verify user identity (KYC) before delivering digital products, including game cards and credits.
➤ Deliver purchased digital products to your account, email, or device.
➤ Communicate important updates, changes, or promotional offers (optional marketing communications).
➤ Respond to customer support requests.
➤ Comply with legal obligations, including anti-money laundering (AML) and tax reporting.
We do not sell your information. We may share it with:
➤ Service Providers: Payment processors (e.g., Stripe), hosting services, email providers, and analytics platforms.
➤ Business Partners: Game publishers and authorized distributors for order fulfillment.
➤ Legal and Regulatory Authorities: When required by law, court orders, or to prevent illegal activity.
➤ We implement industry-standard security measures, including encryption, firewalls, and secure servers, to protect your data.
➤ Your payment data is processed securely via Stripe; we do not store full card details.
➤ No system is completely secure; we cannot guarantee absolute protection of your information.
➤ Access and correct your account information.
➤ Request deletion of your account and personal data, subject to legal obligations.
➤ Opt-out of marketing communications at any time.
➤ Contact us for questions or concerns regarding your personal data.
➤ We use cookies and similar technologies to improve user experience and analyze Service usage.
➤ You can manage cookies through your browser settings, but some features may not function properly if cookies are disabled.
➤ Our Service is not intended for children under 13.
➤ We do not knowingly collect personal information from children under 13.
➤ Updates take effect when posted on our website.
➤ Continued use of the Service constitutes acceptance of the updated Privacy Policy.
Flash Topup LLC
30 N Gould St Ste N, Sheridan, WY 82801, United States
Email: [email protected]